terms and conditions

TERMS AND CONDITIONS

Please read all these terms and conditions.

  • As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07446168631.

Application

  • These Terms and Conditions will apply to the Purchase/Hire of services and goods by you (the Customer, you or Hirer).

  • We are Samantha Chubb, trading as Mel-Olivia Flowers & Events (Previously Melolivia Flowers) of 49 Sherbourne Drive, Hilton, Derbyshire, DE65 5NJ  with email address info@meloliviaflowers.co.uk; telephone number (07446168631) (the Supplier or us or we).

  • These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

  • You can only purchase Services and Goods from our website if you are at least 18 years old and eligible to enter into a contract.

Interpretation

  • Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

  • Contract means the legally-binding agreement between you and us for the supply of the Services;

  • Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;

  • Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

  • Goods mean any goods that we supply to you with the Services or hire equipment, of the number and description as set out in the Order;

  • Order means the Customer's order for the Services from the Supplier as submitted on the website.

  • Services means the services, including any Goods, hire equipment of the number and description set out in the Order.

  • Hire means to loan/lease equipment, products or services from us on a temporary basis (48 hours unless agreed otherwise)

  • Made to order means specially made according to customer's specifications

  • Website means www.MeloliviaFlowers on which the services are advertised.

  • Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

Services

  • The description of the Services and any Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in size or colour of any Goods supplied.

  • In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

  • All Services that appear on our website or any external website/s in which our services or goods are shown, are subject to availability.

  • We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

  • You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).

  • Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Personal information

  • We retain and use all information strictly under the Privacy Policy.

  • We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

 

Basis of Sale

  • The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.

  • When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

  • When placing an order on our website, the process is set out and each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check you have used the Order process correctly.

  • A Contract will be formed for the Services ordered only when you receive an email from us confirming ‘Order Confirmed’. You must ensure that your order details are complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.

  • By placing an order you agree to us giving you confirmation of the Contract by means of an email with all information on it (ie Order Confirmed). You will receive the ‘Order Confirmed’ within a reasonable time after making the contract, but in any event not later than the delivery of the Goods supplied under the Contract, and before performance begins on any of the Services.

  • Any quotation or estimate of Fees (as defined below) is valid for a maximum period of  30   days  from its date, unless we expressly withdraw it at an earlier time.

  • No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

  • We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us immediately so we can provide you with a different contract with terms that are more appropriate for you.   

Fees and Payment

  • The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our Website at the date we accept the Order. Or such other prices as we may agree in writing (ie quotations). Prices for Services may be calculated on a fixed price or on a standard daily rate basis.

  • Fees and charges include VAT at the rate applicable at the time of the Order.

  • Goods orders placed through the website must be paid for immediately by submitting your credit or debit card details when you place your order.

  • Goods or Services ordered via telephone or social media (ie. Facebook) will incur a booking fee upon ordering. This will be discussed with you and payment terms will be clearly set out prior to entering into a contract with us. Booking fees are non-refundable should you wish to cancel your order or services. All outstanding balances and payment/s made will be shown clearly on your invoice. The outstanding balance must be paid in full before any delivery of Goods or services

Delivery

  • We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

    1. in the case of Services or hire equipment, within a reasonable time; and

    2. in the case of Goods, without undue delay and, in any event, not more than 30 calendar days from the day on which the Contract is entered into.

  • In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.

  • In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

    1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

    2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

  • If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

  • If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this. (excludes goods made to order)

  • If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

  • We do not generally deliver to addresses outside Mainland UK. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

  • You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

  • If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

  • The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

  • Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

  • You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and Cancellation

  • You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

  • This is a Distance Contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights however, do not apply to a contract for the following Goods or Services (with no others) in the following circumstances:

  1. accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance;

  2. Goods that are personalised or custom made to your specifications (Made to Order)

  3. Goods which are liable to deteriorate or expire rapidly. (i.e. fresh flowers)

 

 

Right to Cancel

  • Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier, indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of services only (without goods), the cancellation period will expire 14 days from the day the contract was entered into. In a contract for the supply of goods over time (i.e. subscriptions), the right to cancel will be 14 days after the first delivery.

  • To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when cancellation was made, so you may decide to use the model cancellation form.

  • You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.MeloliviaFlowers.co.uk  . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Commencement of Services in the cancellation period

  • We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.

Effects of cancellation in the cancellation period

  • Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us)

Payment for Services commenced during the cancellation period

  • Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when you are informed of your decision to cancel to Contract. This amount is in proportion to what has been supplied in comparison with the full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract or, if the total price were to be excessive, on the basis of the market value of the service that has been supplied, calculated by comparing prices for equivalent services supplied by other traders. You will bear no cost for supply of that service, in full or part, in this cancellation period if that service is not supplied in response to such a request.

Deduction for Goods supplied

  • We may take a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

  • If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we receive back from you any Goods supplied, or

  • (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

  • If we have offered to collect the Goods or if no Goods were supplied or to be supplied (ie it is a contract for the supply of services only), we will make a reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract.

  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

  1. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them to us at 49 Sherbourne Drive, Hilton, Derbyshire DE65 5NJ without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

  2. For the purposes of these Cancellation Rights, these words have the following meanings:

  • Distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the excessive use of one or more means of distance communication up to and including the time at which the contract is concluded;

  • Sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as it object.

 

 

Conformity and Guarantee 

  • We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

  • Upon delivery, the Goods will:

    1. be of satisfactory quality;

    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

    3. Conform to their description.

  • It is not a failure to conform if the failure has its origin in your materials.

  • We will supply the Services with reasonable skill and care.

  • We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

  • We will provide the following after-sales service: Email, Social Media or telephone support until the date of your wedding.

  • In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

Duration, termination and suspension

  • The Contract continues as long as it takes us to perform the Services.

  • Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:

    1. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or

    2. is subject to any step towards its bankruptcy or liquidation.

  • On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Privacy

  • Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

  • For the purposes of these Terms and Conditions:

    1. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

    2. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.

    3.  'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

  • We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

  • Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

    1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

    2. we will only Process Personal Data for the purposes identified;

    3. we will respect your rights in relation to your Personal Data; and

    4. we will implement technical and organisational measures to ensure your Personal Data is secure.

  • For any enquiries or complaints regarding data privacy, you can e-mail: info@MeloliviaFlowers.co.uk.

Successors and our sub-contractors

  • Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

  • In the event of any failure by a party because of something beyond its reasonable control:

    1. the party will advise the other party as soon as reasonably practicable; and

    2. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery.

Excluding liability

  • We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

 

Governing law, jurisdiction and complaints

  • The Contract (including any non-contractual matters) is governed by the law of England and Wales.

  • Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland in the courts of Scotland respectively.

  • We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us on 07446168631 to find a solution. We will aim to respond with an appropriate solution within 7 days.

Attribution

 

Model complaints form

 

To

Mel-Olivia Flowers & Events

Sherbourne Drive

Hilton

Derbyshire

De65 5NJ

Email: info@meloliviaflowers.co.uk

Telephone number: 07446168631

I/We (*) hereby give notice that I/We (*) would like to cancel my/our (*) contract of sale of the following goods (*) for the supply of the following service (*), ordered on (*)/received on (*)__________________(date received)

Name of Consumer(s)

Address of Consumer(s)

Signature of Consumer(s)

Date